Return & Refund Policy

Effective date: September 21st

At Prism’s Products, we want you to feel confident in your purchase. We offer a 30-day return window for eligible products purchased directly from our website, subject to the conditions below.

For return questions or requests, email [prismproductsmanufacturing@gmail.com or use our website’s Contact Us page.

1. Our 30-day return window

You must contact us to request a return within 30 calendar days after your item is delivered. For orders delivered in separate shipments, each item’s return window begins on its delivery date.

After we approve your request and provide return instructions, you must ship the item back within 14 calendar days. A request submitted within the 30-day window remains timely even if we respond after that window ends.

Products must be returned to us before a refund is issued, unless we expressly confirm otherwise or applicable law requires a different process.

2. Conditions for a standard return

For a return because you changed your mind or no longer want the product, the item must:

• Be in its original condition, with no damage, modifications, or signs of use beyond reasonable inspection and brief testing.

• Include all accessories, components, and other items originally supplied with it.

• Be clean and securely packaged for return shipping.

• Be accompanied by an order number, receipt, or other reasonable proof of purchase.

You may carefully open the package and briefly test the product to check its appearance and operation. Extended use, accidental damage, improper power connections, misuse, or alterations may make a product ineligible for a standard return.

Please use the original packaging when available. If you no longer have it, use equivalent protective packaging suitable for the product.

These conditions do not prevent you from reporting a product that arrived damaged, defective, incomplete, or different from what you ordered.

3. How to request a return

Email prismproductsmanufacturing@gmail.com or submit a request through our Contact Us page. Include:

• Your name and order number.

• The item you want to return.

• The reason for your request.

• Photos or a short video when relevant to a damage, defect, or incorrect-item claim.

We will review your request and provide the appropriate return instructions and shipping address.

Please contact us before shipping your return. Do not assume that the address on your original shipping label is the correct return location. Sending a package to an unconfirmed address may delay processing.

Do not mail an electrical product that is overheating, smoking, or otherwise unsafe to transport. Stop using it and contact us for instructions.

4. Return shipping costs

For standard returns, customers are responsible for purchasing and paying for return shipping, including packaging and any optional shipping insurance.

Return shipping charges are not reimbursed for change-of-mind returns. We do not provide a free return label for these returns.

We recommend using a shipping service with tracking and keeping your receipt until your refund has been completed. Insurance is recommended for valuable or fragile items.

Pack the item securely to help prevent damage during transit. If a customer-arranged return is lost or damaged, we will review the tracking and available evidence with you. You may need to submit a claim to your shipping carrier. Except where applicable law requires otherwise, we cannot complete a standard return refund for an item that has not reached us.

Different shipping arrangements apply to confirmed damaged, defective, or incorrect items, as described below.

5. Original shipping charges and restocking fees

For standard returns:

• The refund covers the amount actually paid for the eligible returned product, plus applicable refundable sales tax.

• Original shipping charges are nonrefundable, except where required by law.

• Customer-paid return shipping is not included in the refund.

• We do not charge a restocking fee.

• If your order qualified for free original shipping, we will not deduct an unadvertised original shipping charge from your refund.

Discounted products are refunded at the price paid, not the original full price. For partial returns of discounted orders or bundles, the refund will reflect the discount allocated to the returned item.

6. Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing components, contact us as soon as reasonably possible with your order number and a description of the issue.

Please retain the item and packaging while we review your request. Photos of the product, shipping box, and shipping label may help us resolve the issue, but we will consider other reasonable evidence when photos are unavailable.

For a confirmed issue caused by a product defect, shipping damage, or our fulfillment error, we will arrange an appropriate remedy, such as a replacement, repair, missing component, or refund, consistent with your applicable rights.

If we require the affected product to be returned, we will provide a prepaid return label or arrange reimbursement of reasonable return shipping costs agreed upon in advance. Standard customer-paid return shipping rules do not apply to these confirmed issues.

When a refund is appropriate for an affected item, we will also refund applicable taxes and any original shipping charges attributable to that item as required by law.

The standard 30-day return window does not limit any separate warranty coverage or rights you may have under applicable law.

7. Handmade and 3D-printed products

Our products may include handmade or 3D-printed components. Minor layer lines, texture differences, and small variations in finish may be normal characteristics when consistent with the product description and photos.

These characteristics do not prevent an otherwise eligible standard return. Products that arrive broken, fail to function as described, or materially differ from their description should be reported under the damaged or defective item process.

8. Exceptions to standard returns

The following are not eligible for a standard change-of-mind return:

• Products damaged through misuse, accidents, improper handling, or unauthorized modification after delivery.

• Personalized or custom-made items, but only when the return restriction was clearly disclosed before purchase.

• Items clearly marked “final sale” before purchase.

A product is not automatically final sale simply because it was discounted, handmade, 3D-printed, or made after an order was placed.

These exceptions do not remove applicable rights relating to defective, damaged, or incorrectly supplied goods.

9. Inspection and refund processing

After your return arrives, we will inspect it and notify you of the outcome. We aim to complete inspection and issue an approved refund within 10 business days after receiving the returned item.

If we believe the return does not meet this policy, we will explain the reason and discuss the available next steps. We will not apply an undisclosed restocking fee or dispose of your item without notifying you.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. Purchases made through an installment payment provider remain subject to that provider’s payment and refund processing terms.

If you have not received a refund confirmation within 10 business days after your return was delivered to us, contact prismproductsmanufacturing@gmail.com with your order number and return tracking information.

10. Exchanges

If you want a different product, contact us before returning your original item. Exchanges depend on availability.

We may arrange an exchange directly or ask you to return the original item for a refund and place a new order. We will explain any shipping costs or price difference before you proceed.

11. Order cancellations

Contact us as soon as possible if you need to cancel an order. We will attempt to cancel it before shipment, but cancellation is not guaranteed once fulfillment is underway.

If we successfully cancel an order before shipment, we will refund the amounts paid for the canceled items, including applicable taxes and shipping charges for a fully canceled order.

If the order has already shipped, you may request a return under this policy. Any special cancellation restrictions for personalized or custom orders must be disclosed before purchase.

This section does not limit cancellation or refund rights arising from shipment delays or other rights provided by law.

12. Undeliverable or refused packages

Refusing delivery or leaving a package unclaimed is not a substitute for requesting a return. Contact us so we can provide the correct instructions.

If an order is returned to us because of an incorrect address, refusal, or failure to collect it, we will contact you about reshipment or a refund. Any additional shipping charges will be explained before you agree to reshipment.

If the problem resulted from our error, we will cover the reasonable costs of correcting it.

13. Purchases from other sellers

This policy applies to purchases made directly through the Prism’s Products website. For orders placed through a marketplace or another retailer, begin the return through the seller or platform where you purchased the item. Any applicable manufacturer warranty remains separate.

14. Your consumer rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited. If applicable law provides additional rights or requires a different return, shipping, cancellation, or refund process, those requirements take precedence.

Any separately advertised product warranty remains in effect according to its terms. A warranty claim is separate from a standard change-of-mind return.

15. Policy updates and contact

The policy presented at the time of your purchase applies to that purchase. Later changes will not reduce the return rights already offered for an existing order.

Prism’s Products
Las Vegas, Nevada, United States
Email: prismproductsmanufacturing@gmail.com
Online contact: Use the Contact Us page on our website.

The appropriate return shipping address will be provided with your return instructions.